As Elegance Hotels International, health and well-being of our guests and our employees has always
our top priority. We have been closely following up with the updates and the news reported about Covid-19
pandemic by the World Health Organization and the Turkish Ministry of Health since day 1.
OUR EMPLOYEES
All our staff have been provided with training on Covid-19 protection methods and contamination conditions since the first day and is being repeated regularly.
Shuttle services for commuting to/from work are disinfected regularly.
Wearing a protective mask is a must. Capacity of the shuttle services have been reduced to 50% for the sake of safe physical distance rule.
Our employees have their body temperature taken regularly. If there is anybody who is not feeling well is reminded and informed not to come to work.
Information notes and brochures are in place at common use areas where safe physical distancing rules are applied.
Uniforms are changed for hygiene purposes frequently.
Areas dedicated to our staff have been adapted to social distance rule.
Disinfection units in sufficient numbers have been placed in these areas. Rooms are shared by maximum 4 people at the lodging. Both physical structure and servicing has been rearranged and adapted to the new requirements at the personnel dining halls. Disposable service materials are used.
All our employees wear a face mask or a face shield and gloves.
FRONT OFFICE
Check-in and check-out procedures have been rearranged and adapted to social distance rule. Safe waiting areas have been designed. Distance signs have been placed.
Luggage and personal belongings of the guests are disinfected before taken to their room.
Valet personnel wear a disposable mask and gloves, and the car key is disinfected.
Our guests are welcomed contactless body temperature applications, disinfection mats and hand disinfection materials. Personal protective equipment such as masks and gloves are provided to our guests upon request.
All our guests are given information about the practices and measures in place.
Room cards are disinfected before check-in. Pens to fill necessary forms are given to guests as disinfected.
Room cards returned by a checking-out guests are kept in a separate box and disinfected before use.
Number of contactless POS devices have been increased at our facilities.
ROOMS
Our cleaning personnel wear a mask and gloves. These protective materials are changed before entering in another room for cleaning. The same conditions apply to all staff who entering the rooms.
Color-coded cleaning cloths are used for cleaning our guest rooms.Disinfectants that do not harm health are used for room cleaning. Door handles, faucets, remote controls, telephone, switches are disinfected before each check-in.
The bedding and decorative materials and as well as any other materials except for those that are legally compulsory have been removed.
The glasses at room minibars have been replaced with disposable ones and new ones placed after each check out.
Hand disinfectant are available in guest rooms. Face masks are delivered to the rooms upon request.
All linen and textile products are washed at high temperature for a sufficient time in our own laundry.
Amenities are replaced after each check-out.
Air conditioning outlets and lids in each room are disinfected carefully on a weekly basis.
Rooms are ventilated for fresh air during cleaning after each check-out.
Rooms are disinfected with ULV (chlorine dioxide) after every check-out.
GENERAL AREAS
General areas have been adapted and rearranged according to safe social distance rule. Necessary measures have been taken and signboards have been placed, information notices have been hung. Areas that are frequently used are subject to extra disinfecting practices.
All ventilation systems are frequently disinfected. Indoor spaces are ventilated with fresh air as much as possible.
Signboards and information notices are in place at the elevator to make sure social distance rule is followed by all.
Hand disinfectants or disinfection liquid soap are made available and used at general spaces and WC units.
The lounge area and indoor space of general use areas are often disinfected with ULV; fabric seats are cleaned disinfected by washing and vacuum method.
Social distance rules have been redefined at the stores. Information notices have been hung. Stores are disinfected with ULV before opening or after closing every day.
Our guests are required to wear masks other than eating & drinking activities due to legal obligation.
KITCHEN AREAS
In Elegance Hotels International, superior hygiene and quality standards are used at the kitchen areas.
Kitchen areas, kitchen utensils and counter top and storage areas are cleaned regularly.
There are sterilization devices, equipment and tools for hand and body hygiene are in place at the kitchen areas.
Our kitchen personnel wear a protective mask, bonnet and gloves. Detailed training has been provided for the rules to follow.
Dishes are washed by dishwasher in high temperature.
FOOD & BEVERAGE UNITS
Hand disinfection units are available at bars and restaurants
All service personnel wear a face mask
The number of stools have been reduced from the bars for the purpose of safe social distance. Reminders for social distancing have been placed at every waiting point at bars and restaurants.In all Food & Beverage units; table, chair and sitting distances have been rearranged in accordance with the recommended safe distances.
Cutlery sets are served in disposable packages.
Self-service tea and coffee machines at the Food & Beverage areas have been removed or our responsible personnel serve them.
Protective barriers have been designed for contactless serving of food at the open buffet and our responsible employees provide necessary guidance and service
Dishes in all F&B units are washed by a dishwasher, not by hand
Tables, seats, chairs at F&B units are disinfected after each use. Disposable materials are used for cleaning. Fabric armchairs and seats are cleaned disinfected by washing and vacuum method.
Mixing apparatus and pipettes come in a protective bag.
Table clothes and runners are changed for each guest. Cloth napkins are not used at our tables.
Foods are kept in closed area or lids are tightly covered.
POOL & BEACH AND ENTERTAINMENT
Pools are cleaned in accordance with chemical values that will not allow any disease or epidemic as usual.
Sunbeds are placed in line with the social distancing rules.
Sunbeds, sunbed cushions and materials are frequently disinfected.
Pool and beach towels are in protective bags or are delivered to each guest by our employees.
Entertainment activities will continue at low capacities and softly in accordance with safe physical distance rules
Outdoor spaces are preferred for entertainment activities.
SPA & FITNESS
Sauna, bath and steam rooms capacities have been rearranged in line with the hygiene conditions and social distancing rules. Hand disinfectants have been placed at designated points.
The bedding and decorative materials at massage rooms have been removed.
The massage therapist wears a mask during the massage.
Amenities are disposable
Spa lounge area is disinfected at designated times.
Spa rooms are cleaned with ULV after each massage session.
Excessive contact areas at massage rooms are intensely disinfected.
Massage beds and headrest area in particular are disinfected carefully after each use.
Equipment and tools at fitness center have been rearranged in line with the social distance rule, and they are disinfected after each use. Hand disinfectants are available at designated points.
Number of guests who can use the fitness area simultaneously have been rearranged
Outdoor sports equipment and tools are frequently disinfected.
STORAGE AND RECEIVING AREAS
Foods are bought from selected suppliers who are subject to inspections, and they are allowed in our facilities only after strict controls and disinfection formalities are completed.
Storage conditions and productions are fully hygienic at our facilities.
Company personnel who bring products to our facilities are allowed in after their body temperature is taken; they are given a new mask.
The hotel representative washes his hands and changes gloves after lowering each vehicle.
Storages are frequently checked for hygiene conditions based on a given hygiene list.
QUALITY PRACTICES
Pandemic Safety Team was established in hotel.
Manufacturers are inspected for cross contamination risk.
Supplier companies work according to designated rules and requirements at delivery and receipt areas
Stores at the hotel are obliged to follow the designated rules
Occupational safety and health risks, analysis, training have been designated and provided.
Informative personnel training sessions are made available at our hotels.
Information is provided regarding measures that need updating or adding.
